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Belle Escape Return Policy for Shabby Chic Hand Painted Furniture
Shipping
While some of our products are shipped directly from Belle Escape via Fedex Ground (smaller tables and most decor), many of them are shipped directly from the manufacturers via various ground or freight carriers. Shipping and delivery days are Monday through Friday, excluding holidays.
For products that we do not stock, estimated shipping times are noted in the product descriptions. In-stock products will be shipped within two days of placing an order and should be received within 7-10 days. Many of our products, especially the hand-painted furniture and hand-made pillows, are made upon order and can take from four to 12 weeks to be delivered.
To keep your costs down, most furniture items are delivered via a freight carrier in boxes to your door front. In most cases, you can request "inside delivery" for an extra charge of $50. For some items, assembly is required. If you desire "white glove" service which includes inside delivery, assembly, and packaging disposal, we can arrange for a delivery company to assemble your item, place it in your home, and discard the packaging for an additional fee of $125 to $250, depending upon the size of the item and the level of assembly required.
Returns
BelleEscape.com will happily offer you a refund on most items if you return those items (exceptions are listed below) in their original condition within 7 days of receipt. Once the original item is returned, you will receive a CREDIT for the amount of the item, excluding shipping costs and a 20% restocking fee.
Please inspect your furniture upon arrival to determine if there are any damages. If you detect any damage, do not accept the delivery and note the damage on the delivery form. If there your item is damaged during delivery, we will replace it as quickly as possible.
In the event of special promotions or discounts, Belle Escape reserves the right to apply additional rules. Those rules will be posted on the relevant promotions pages at the time the offer is valid. Please call a customer care representative if you have any returns-related questions that are associated with these special offers.
Items Which Cannot be Returned:
- Furniture that is made upon order (noted in product descriptions)
- Items discounted for final sale
- Custom order merchandise
- Clearance items with discounts over 25% off
Please note that shipping is NOT refundable.
Belle Escape will not accept ANY returns or exchanges after 30 days (determined from the date you received the merchandise) for ANY reason.
Items Made Upon Order
There are
no returns on hand-made pillows or hand-painted furniture as these items are made for you upon order. Because we do not stock these items and they have been ordered especially for you, they can not be canceled or returned.
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